Simpson Bay Branch Reopening, part of TelEm’s broader transformation

GREAT BAY--TelEm Group will reopen its Simpson Bay branch on Tuesday, October 14, 2025, underscoring its push to improve customer service and access. Located at 40 Airport Road, the branch will be open Monday to Friday, 8:00 AM to 3:00 PM, for account assistance, product support, and bill payments.

As part of TelEm’s modernization, bill payments at Simpson Bay will be made at a self service digital kiosk, allowing customers to pay by debit or credit card. This provides a simple, secure, faster way to manage payments and reflects TelEm’s shift to digital service.

“The Simpson Bay reopening is part of a bigger change at TelEm,” said TelEm’s management team. “We are focused on making it easier for customers to connect with us and see the improvements across the network.”

Recent milestones

• Fiber upgrades: In April 2025, TelEm launched fiber broadband packages up to 250 Mbps download and 100 Mbps upload, tripling previous speeds without a price increase.

• Mobile core modernization: In June 2025, TelEm deployed a new mobile core to improve reliability and prepare for future 5G services.

• Industry recognition: TelEm received three Ookla Speedtest Awards for the first half of 2025: Fastest Fixed Network, Best Fixed Network, and Best Fixed Gaming Experience in Sint Maarten.

Customers can now visit two branch locations, Simpson Bay and TelEm headquarters in Philipsburg, or make payments through partner Inspired Selfie at 5 Welfare Road, Cole Bay. For assistance, contact the TelEm Helpdesk at +1 721 548 4357 or 611.

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